Potenza Hammocks Return Policy
Potenza values its customers and strives to ensure satisfaction with every purchase. However, we understand that there may be times when you need to return an item. Our return policy for the Potenza Hammock with Stand is as follows:
For All Customers:
1. Return Window: You may return the Potenza Hammock with Stand within 30 days of receipt. To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging.
2. Proof of Purchase: Please ensure to include the original proof of purchase with the returned item. Without it, we may not be able to process your return.
3. Inspection: All returned items will be inspected upon arrival at our facility. If the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error, a full refund may not be granted.
4. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.
5. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at email@example.com.
For UK Customers:
1. Return Shipping: We cover the cost of return shipping if the customer can drop the package off at a Parcelforce friendly post office. However, if the customer wishes to schedule a collection, there will be an additional charge of £20. This will be deducted from the return value.
For IT Customers:
1. Return Shipping: All return shipping costs are covered by Potenza. No additional charges apply.
Your satisfaction is our priority. If you are unhappy with your purchase for any reason, please get in touch with our customer service team at firstname.lastname@example.org. We're here to help!
Please note, this policy is subject to change at any time without notice. The policy in effect at the time of your purchase will apply.
Thank you for choosing Potenza for your relaxation needs.